Gaari Means Car. Car Reviews & Car News

At our children’s urging we recently purchased bicycles for ourselves so that we could take family rides together. Since we are not experienced cyclists, perhaps I am not the best judge of a bike rack; in fact, this is the first bike rack I have ever owned and perhaps that makes me a mite too critical.

That being said, however, on the whole, I am very pleased with this rack. It holds our four bikes extremely securely, including my women’s frame bike (one of the reasons we decided to go with a platform-style bike rack, like this one). The bikes, when firmly fastened, don’t budge at all. I like the fact that the bike rack tilts upward, away from the road, which gives us an added sense of security when driving over bumps. I like the fact that the arms ratchet down, rather than screw down, as a competitive rack does, as I find that we are often securing and then releasing the arms to better the position the bikes. Screwing and unscrewing would drive me up the wall. Plus, the ratcheting allows us to get a really snug fit. My husband always gives each arm one last little shove before we take off and the ratcheting feature ensures an incredibly tight fit.

On the downside, we still find getting the bikes on the rack a hassle. We bought the platform-style bike rack because we thought, based on various reviews, that it would be easier to load than a hanging rack — and perhaps it is. Again here our inexperience shows. Using this bike rack, however, is still like fitting together a puzzle. Even though we’ve figured out which bikes fit best in which position and we’ve gotten the tire loops set just right, it’s still a challenge. Invariably, the pedals are oriented wrong and getting in the way of installing the next bike, or rubbing against the ratchet arm, or one bike’s seat doesn’t slide under the other’s handlebars exactly as it seemed to the last time we loaded the rack. It can be very frustrating, especially at the end of an exhausting and sweaty ride. (I would note from experience that it’s best to stagger the tire loops as dramatically to the left and right as possible to make the loading as easy as possible.)

Also on the downside is the weight of the rack. We store ours in a walk-out basement and it’s all my husband can do to get the thing out and up the little hill to our driveway. I definitely could not install the rack myself.

Some additional points: The rack I received was a newer model than the one in the picture. This created a few issues. For one, the assembly instructions which came with our rack was from the older model and completely useless. Moreover, we couldn’t even look at the picture on the box for guidance because the picture was of the older model. Assembly was extremely frustrating. Also, if you are looking for a locking hitch pin, note that this rack (at least the newer model which we received) can not use a standard locking hitch pin; it requires a specialized threaded locking hitch pin which only Swagman seems to make.

And finally, the rack we received contained parts in which the powder coating had chipped off and the rack began rusting immediately. We contacted Swagman about this problem. The company representatives we’ve spoken to so far have been friendly and more than willing to exchange the parts, but even that experience has been frustrating. No one I’ve dealt with at the company calls back when they say they will, or responds to email, and then when I finally received a box of parts, only one of the three damaged parts was actually in it. I’ve been promised the remaining parts and expect I will receive them, but this has been a ridiculous hassle. I’m never impressed with poor, unprofessional customer service.

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